How to Activate and Set-Up your NEW Phone


Question

Answer

All faculty and staff have the ability to complete the set-up of their NEW phone.
 

*Please note: 

The initial set-up should be completed the day that your NEW phone is installed.

  • Callers will be unable to leave voice mail messages until these steps are followed for activating voice mail.
  • Once the NEW phone is installed you will be unable to access any voice mail messages saved on the OLD system. You may be able to still listen to the old voice mail messages via the audio files of voice mail messages emailed to your UNCW account.

How do I complete the initial set-up of my NEW phone while I am on campus?

Setting up Voice mail Recorded Name, Greeting, and PIN

  1. Press the messages  or  button on your phone.

  2. Enter the default PIN number (12345) and then press (#).

  3. The welcome tutorial will start. Record your first and last name and press (#).
     
  4. Use the standard greeting of your name or, personalize your greeting by pressing (1) to record a greeting, then (#) to save.
     
  5. Change your PIN, confirm and press (#). (minimum of 4 characters, trivial PINs are allowed).
     
  6. Listed in the directory, continue press (#).
     
  7. Remain on the line until you hear that you completed enrollment.


How do I complete the initial set-up of my NEW phone while I am off campus?

Setting up Voice mail Recorded Name, Greeting, and PIN

  1. Call 910-962-8888

  2. During the system message, as soon as the message starts playing, press the (*) key. 

  3. Enter your ID / 5 digit extension and then press (#).
     
  4. Enter your default PIN number (12345) and then press (#).
     
  5. The welcome tutorial will start. Record your first and last name and press (#).
     
  6. Use the standard greeting of your name or, personalize your greeting by pressing (1) to record a greeting, then (#) to save.
     
  7. Change your PIN, confirm and press (#). (minimum of 4 characters, trivial PINs are allowed).
     
  8. Listed in the directory, continue press (#).
     
  9. Remain on the line until you hear that you have completed enrollment.

    *Please note: You may also manage your voicemail options, user settings, resetting your PIN, and greetings through the on-line  Voicemail Self Care Portal. You must first be connected to VPN if you are off campus.


If you need further assistance, please submit a service request or CHAT with TAC.

Details

Article ID: 131732
Created
Wed 4/21/21 10:57 AM
Modified
Fri 9/24/21 10:01 AM