How do I Configure Call Forwarding on my phone?

Question

Answer

All faculty and staff can configure Call Forwarding on their phone.

*Please note:  Everyone can call forward calls to off-campus numbers and cell phones. Call forwarding can be configured from the office phone or the Phone Self-Care Portal. You must dial 9 and then the 10-digit number when entering the number (E.g., 99105551212).

How do I configure Call Forwarding from the phone in my office?

 

  1. Press the "Forward All" key on the phone.

  2. Dial the number you want to forward your calls to or press the message button message button picture to forward calls to your voicemail.

  3. To stop call forwarding, press "Forward Off."


How do I configure Call Forwarding using the Self Care portal?

*Please note: You will first need to connect to the Virtual Private Network (VPN) if you are off-campus. 

Everyone can call forward calls to off-campus numbers and cell phones. This can be configured from the office phone or the Phone Self-Care Portal. You must dial 9 and then the 10-digit number when entering the number (E.g., 99105551212).

  1. Visit the Self Care Portal:  Phone Self-Care Portal.

  2. Click on the "Phones" Tab.
     
  3. In the left navigation pane, click "Call Forwarding."
     
  4. Click the phone number on which you want to set up call forwarding.
     
  5. Click the "Forward all Calls To" box.

    Call Forwarding Options
     
  6. Select "Voicemail" from the drop-down list, or select "Add a New Number" to enter an alternate number. When entering a new number, remember to enter the number exactly how you would dial it from your desk phone.
     
  7. Click "Save."

If you need further assistance, please submit a service request or CHAT with TAC.

Details

Article ID: 131749
Created
Wed 4/21/21 3:46 PM
Modified
Fri 10/28/22 9:41 AM

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