How Do I Download Adobe Creative Cloud To My Computer?

Questions Answered in this Article

Answers

All students and approved faculty/staff members may download Adobe Creative Cloud applications to their computer.

*Please note: The Creative Cloud desktop app is a central location to manage your computer's Creative Cloud apps and services. For more information, view the Adobe Support article "Manage apps and services with the Creative Cloud desktop app."

If you only need to use Adobe Acrobat DC, please disregard this article and follow "How do I Install Adobe Acrobat Pro DC? " instead.

For more information, visit the ITS website.

  • You can install Adobe Creative Cloud on multiple devices; however, you can only be signed in on two devices simultaneously.
     
  • Creative Cloud can be installed on both university-owned devices and personally-owned devices.
     
  • You should not install Creative Cloud on a device for another individual's use as this violates UNCW policy and Adobe licensing restrictions.
     
  • The Creative Cloud desktop app will show "Install" next to apps that you are licensed for and "Try" or "Buy" next to apps that you are not licensed for.
     
    • All students are licensed for the entire Creative Cloud suite. By default, faculty & staff are licensed for Acrobat only. To request access to the entire suite as a faculty/staff member, submit a service request specifying a business need.

Personally-owned Computer

 

Windows and Mac

  1. Go to the Creative Cloud website.

  2. Follow the on-screen instructions to open the download.

  3. Following installation, you will be prompted to sign in. Enter your full UNCW email address (e.g., sammyseahawk@uncw.edu), and select "Continue." If prompted, select "Company or school account."
     
  4. Continue with the remainder of the sign-in process.
     

Chromebooks (Chrome OS)

The Creative Cloud Desktop app is not installable on Chromebooks. Instead, a limited number of Creative Cloud apps are available on the Adobe website.

If prompted to sign in, enter your full UNCW email address (e.g., sammyseahawk@uncw.edu), and select "Continue." If prompted, select "Company or school account." Continue with the remainder of the sign-in process.


UNCW-owned Computer

  1. Windows: The Creative Cloud Desktop app is installed simultaneously with the installation of "Adobe Acrobat" through the Software Center. For more information, review "How do I Install Adobe Acrobat Pro DC?"

    Mac: Install "Adobe CC Self Service" through Self Service. For more information, review "How do I Use Software Center (Windows) and Self Service (Mac) on my UNCW-owned Computer?"
     
  2. After Adobe Acrobat is installed, you will also see the Adobe Creative Cloud desktop icon: 

    The Adobe Creative Cloud desktop icon.
     
  3. Open Creative Cloud Desktop and, if prompted to sign in, enter your full UNCW email address (e.g., sammyseahawk@uncw.edu) and select "Continue." If prompted, select "Company or school account."
     
  4. Continue with the remainder of the sign-in process.
     

  5. To manage programs (install, uninstall or update), click on the "Apps" tab at the top of the window. Be sure "All apps" is selected in the left navigation pane, and click the "Install" button that correlates to the software you wish to install.

 

If you need further assistance, please submit a service request or CHAT with TAC.

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Details

Article ID: 15708
Created
Wed 8/10/16 11:05 AM
Modified
Tue 12/19/23 10:03 AM