How do I use the Duo Text Passcode Authentication Method?

Answer

All faculty, staff and students have the ability to use the Duo Text passcode Authentication Method.
 

TECH TIP: We strongly recommend installing the "Duo Mobile" app on your smartphone or tablet to provide the most convenient and secure experience. For instructions, please use the "How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?" knowledge base article. 

 

"Text New Codes" Duo Feature
 

  1. When using the Duo Text passcode authentication method, please exit out of the blue bar at the bottom of the screen, which states, "Enter a passcode or contact your administrator for a bypass code" by clicking the "X" to the right of the blue bar. 

    Duo authentication method screen to enter a passcode or contact your administrator in a blue bar informing the user to close out of the blue bar.
     
  2. Next, click the button, "Text me new codes," within the blue bar. 

    Duo authentication method showing blue bar at the bottom with a button that the user needs to click "Text me new codes."
     
  3. The blue bar will state, "Successfully sent codes," and Duo will text a passcode to the mobile device that you registered when you signed up for 2FA. 

    Duo authentication screen indicating that Duo successfully sent new codes to mobile device.

  4. Type in the passcode from Duo in the text box, and when you are finished select "Log In." 

    Duo authentication screen indicating the passcode text box and then select "login."
     
  5. Success! You should now be logged in. 

If you need further assistance, please submit a service request or CHAT with TAC.

Details

Article ID: 121310
Created
Mon 11/30/20 4:16 PM
Modified
Thu 6/1/23 12:46 PM

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