How do I use the Duo Text Passcode Authentication Method?


All faculty, staff and students have the ability to use the Duo Text passcode Authentication Method.

TECH TIP: We strongly recommend installing the "Duo Mobile" app on your smartphone or tablet to provide the most convenient and secure experience. For instructions, please use the "How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?" knowledge base article. 


"Text New Codes" Duo Feature

  1. If this is your first time accessing UNCW applications, such as Office 365, Duo will use the most secure method you have available to you ( e.g.Push) and will automatically send a Duo Push to your device. To switch to Duo text passcode, click "Other Options."

    Screen shot of check for a Duo Push.
  2. Next, choose "Text message passcode." 

    Screen shot of other options.
  3. Duo will send a passcode to your phone and you will enter it in the passcode box, then select "verify." 

    Screen shot enter your passcode.

  4. Success! You should now be logged in. 

If you need further assistance, please submit a service request or CHAT with TAC.

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