Questions Answered in this Article

• How do I register my password change authentication methods as a new user?
• How do I update my password change authentication methods?

Answer

All UNCW accounts (faculty, staff, students and guests) can register or update their password change authentication methods after the first login.

New User / First-Time Login
 

1. Locate your UNCW Account information:
    
   • Undergraduate students
     • Undergraduate students - Your account information can be found in the Admissions Portal under "Student Information" and "Enrollment Information" after viewing your decision letter.
        
     • Undergraduate international students - Your account information will be provided by the Office of International Students & Scholars.
        
   • Graduate students - Your account information can be found on the second page of your decision letter.
      
   • Faculty, staff & guests - As part of the onboarding process, you will receive your first-time login information in a welcome email sent to the personal email address given on your job application. If you are an existing faculty or staff member taking classes, you will use your existing UNCW faculty/staff email for coursework.
      
2.  Log in to mySeaport with the provided email address (e.g., abc1234@uncw.edu) and password.

   TECH TIP: If your password is not working 24 hours after receiving your account information, please submit the Report an issue with your UNCW Account service request, and please know that you will be required to verify your identity.

3. On the “Don’t Lose Access to your Account” page, click “Set it up now” (located next to your desired authentication method).

   • Authentication Phone: A number to call or text other than your UNCW extension.
   • Authentication Email: An email other than your UNCW email.

   TECH TIP: One authentication method is required. It is recommended that you set up as many methods as you can. This gives you flexibility when one of the methods isn't available.

4. Follow the on-screen instructions to register the authentication methods. After registration, change your password.

Update Authentication Methods
 

1. Go to myaccount.microsoft.com, and log in to update the phone number or email address used for changing your password.
    
2. Click “Update Info” inside the “Security info” panel.
    
3. Click “Add Method” to add a new authentication method, or “Change” or “Delete” to modify an existing authentication method.
   
   
    
4. Follow the on-screen instructions to update the authentication method.

If you need further assistance, please submit a service request or CHAT with TAC.