How do I Change Authentication Methods for Self-Service Password Reset (SSPR)?


Question

How do I Change Authentication Methods for Self-Service Password Reset (SSPR)?

Answer

All UNCW accounts (students, faculty, staff, guests) have the ability to use the Self-Service Password Reset application.

  1. If you want to change your phone number, email address, or security questions used for resetting your password, go to https://myapps.microsoft.com and sign in.

  2. Click on your name/picture in the upper right corner of the screen.

    Screenshot of apps available

  3. Select, "Profile."

    view of the profile selection under your account
     
  4. Click on "Edit security info."

    View of proper selection to set up self service password reset
     
  5. Select "Change" next to any of the options and complete the wizard to change the information.

    Screenshot of authentication options

If you need further assistance, please submit a service request or CHAT with TAC.

Details

Article ID: 81097
Created
Tue 6/18/19 9:26 AM
Modified
Wed 7/29/20 3:43 PM