How do I Resolve Common Account and Duo Two-Factor Authentication Issues?

Select the question that best fits your account issues:

• How do I log in to my UNCW account for the first time?

• How do I Set up Two-Factor Authentication (2FA) with Duo Mobile on my UNCW Account?

• How do I Reactivate Duo Mobile on a New or Existing Device?

• How do I use Duo Push with the Duo Mobile App when logging in to my UNCW Account?

• How do I use the Duo Text Passcode Authentication Method?

• How do I use a Keyfob Passcode to authenticate with Duo?

• How do I change or reset my UNCW account password?

• How do I Register or Update my Password Change Authentication Methods?

• How do I unlock my UNCW account?

• How do I log in to the VPN with Two-Factor Authentication (2FA)?

If you need further assistance, please submit a service request. If you can log in to your account, CHAT with TAC.