Services A-Z (132)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Issues

Request help with your account (user@uncw.edu) if you cannot login.

Activate Cable TV Service for Faculty & Staff

Add an External Email to the UNCW Safe List

Add New Mobile Device Service

Add Telephone Service

Add, Change or Remove Access to Banner Workflow

Adobe Creative Cloud Request

Application and System Integration Adjustments

Appworx Issues and Modifications

Assistance with Special Events & Event Equipment Checkout

AV (audio/visual) Installation

AV Consultation, Purchasing Recommendations, and Design (non-Distance Education related)

B

Banner & Banner-related Patch

Ticket. This service allows users to request the installation of a Banner or related system patch.

Banner & Banner-related Process, Feed, Workflow - New or Major Changes

Project request. UNCW Banner developer services project request to integrate with other systems.

Banner & Banner-related Product/Service Consultation

Project request. Banner developer consultation for potential products/services.

Banner & Banner-related Upgrade

Project request. SeaNet, GA DataMarts, DegreeWorks, TimeClockPlus, TutorTrac, FormFusion, Intellecheck, SciQuest, eInvoice, Spreadsheet budgeting, Event Management System, Master Calendar, Data Transfer.

Banner Finance Campus User Access

Banner HR Campus User Access

Banner HR Functional User Access

C

Cable TV Issues & Errors

Captioning Services Request

Changes & Patches for Banner

Chatbot Issues and Requests

Cisco Webex Teams Soft Phone Issues - (PILOT TEST USERS ONLY)

Classroom Instructor's Station Issues

Clickers Issues & Training

Computer (hardware) Issues & Errors

Computer Requests

Conference Call Request

Connect your Entertainment Device

Convert Multimedia to Digital Formats

Course Merges in Canvas

Create a Custom Course in SkillPort

Create a Custom Group & Assign Pre-Existing Content in SkillPort

D

Database Administration

Department Copier/iPrint Issues & Errors

Device (mobile, tablet, tvs, scanner, etc.) Issues & Errors

Disconnect a UNCW Office Telephone Service

Disconnect Cable TV Service for Faculty & Staff

Disconnect Service on a Mobile Device

Distance Education (DE) Technology Consultation & System Design

Distribution Group Creation, Change, or Issue

DocuSign Forms, Transfers, Issues and Support

DocuSign Request an Account to Create and Send Documents

Use this service to request a DocuSign account.

DocuSign Request for a Signing Group

E

Echo 360 Support and Requests

Email & Calendar Issues

Enable or Get Help with Windows Remote Desktop on my Computer

Extend a UNCW Student Account

F

Faculty / Staff Accounts (HUMAN RESOURCE USE ONLY)

File Storage

Firewall Rule Request

G

Google Analytics

H

Horizon Issues, Questions & Installations

Human Resources Report Request

I

ImageNow Access Request

Information on UNCW Software

Installation of New Cabling Infrastructure

Installation of Wiring for Cable TV Service

Integrate a 3rd Party tool with Canvas

iPrint

UNCW's supported printing solution

Issues & Errors with (SSRS) Reporting

Issues & Errors with Banner

Issues & Errors with Canvas

Issues & Errors with Select Survey

Issues & Errors with SkillPort

Issues or Repairs for Telephone or Voicemail Service

Issues with ImageNow/WebNow

ITS Project Request

ITSM: Users, Service Catalog, Knowledge Base or myTAC Client Portal Support

L

Laptop Checkout (must remain in Randall Library)

Laptop checkouts within the library.

Listserv Creation, Change, or Issue

Loaner Laptop

M

Maintenance Weekend Support

Malware (Virus, Worm, Trojan, Spyware) Removal

Mobile and Other Devices - Setup/Connect

Connect devices such as webcams, scanners, mobile devices, etc.

Mobile Device Allowance - MDA Request

Modify an Existing Report

Modify Processes for ImageNow/WebNow

Move Your Office Telephone Service

mySeaport Support

myTAC General Assistance / Error Reporting

N

Name Change for your UNCW Account

Notify ITS of a Possible Phishing Scam

O

Office of Univ. Relations USE ONLY (Creation/Redesign/Redirects of Official Websites)

Office Telephone Features

P

PCI Compliant Devices

PCI devices are approved by Financial Systems to process credit card transactions.

Printer Issues & Errors

R

Recover your SeaNet User Name, 850# & PIN

Report an issue with your UNCW Account

Report Creation (New)

Report Maintenance

Reporting (SSRS) Access Request

Request a Canvas Course Shell

Request a Migration to SharePoint Online

Request a quote for Voice or Data Cabling

Request Access to Banner

Request or Extend a UNCW Account for Guests, Vendors or Temporary Employees

Request Permission to Create and Manage Surveys

Request Support for a Distance Education Classroom

Request to Schedule an Appointment with the Technology Assistance Center (TAC)

Request this service in order to schedule a face to face appointment with TAC.

Research Storage (ARC)

Reset Password for your SSRS (Reporting) Account

Reset Password for your UNCW Account

Reset your SeaNet PIN

Reset your u.achieve Password

Restore from backup

S

Scanner & ImageNow Installation

SeaNet & Login Issues

Server Support

Setup or Reconnect a Printer

Shared Mailbox (formally called MEPF) Creation, Change, or Issue

SharePoint Access Request

SharePoint Issues/Troubleshooting

Software Installations, Updates and License Transfers

Software Issues & Errors

SSRS Financial Reports

T

Telephone Billing Inquiries

Touchnet Requests

Transfer Ownership of Existing Select Survey

U

UNCW Website Permission Requests

UNCW Websites Issues & Modifications

Unlock your Banner Account

Unlock your SSRS (Reporting) Account

Upgrade, Downgrade, or Purchases for Office Telephones

V

Video Recording Services

Voicemail Service Request for the Current/Old Voicemail System

VPN (Virtual Private Network) Connections & Issues

W

Web Application Edits & Modifications

Web Applications Errors & Issues

Wired and Wireless Device Connection Issues

Z

Zoom Support and Requests