Skip to Knowledge Base content


Cloud-based software, Tealware, Adobe Creative Cloud, Excel, Maple, Word, PowerPoint, OneNote, SAS, SPSS, etc.

Categories (3)

Adobe Software

Information related to Adobe software & Creative Cloud


Information relating to Tealware

Microsoft Office

Information relating to any software that is part of the Microsoft Office suite.

Articles (33)

Fixing an Installer Stuck on “Verifying” in Mac OS X

Sometimes a .pkg file will get stuck on the "verifying" process and will need to be launched through the installer directly. This can be done by accessing finder, going to this path  /System/Library/CoreServices/, and open the installer application. From there you can run any package directly.

How Can I Check Which Operating System I'm Using?

How to figure our which operating system your computer is running.

How do I Change my default browser to work with Banner and Sharepoint?

Set Internet Explorer as the default browser so that Banner and Sharepoint automatically open in the correct browser.

How do I Clear Cache and Cookies in Google Chrome?

A "how to" on deleting your cache and cookies in the Google Chrome Browser

How Do I Clear Cache and Cookies in Safari?

A "how to" on deleting cache and cookies for the Safari Browser.

How do I fix a Browser Incompatibility Issue with SPMS?

How to fix browser issues with Surplus Management System.

SSRS Troubleshooting

SSRS Ultra Troubleshooting

What do I do if I am Locked Out of my Personal Computer?

What to do if you are locked out of your personal computer.

What do I do if SSRS, SPMS or UShop Won't Load?

What to do if SSRS, SPMS or uShop wont load.

How can I install the Faculty/Staff copier driver on my UNCW-owned Mac?

Instructions on how to install the UNCW Faculty/Staff copier driver from self service.

How can I install Read & Write Gold on my UNCW-owned Mac?

Installation instructions for Read & Write Gold 6 for UNCW owned Mac computers.

How can I install Read & Write Gold on my Personally-owned Mac?

Instructions for downloading and installing Read & Write Gold for personal Mac devices.