Services A-Z (134)
Click here to submit a project request for an evaluation of a 3rd party tool integration into Blackboard.
Request help with your account (firstname.lastname@example.org) if you cannot login.
Self help application for resetting Banner password.
Creates a ticket to have a SeaNet account unlocked.
Creates a ticket to unlock an SSRS account.
Creates a ticket to have a UNCW Domain account unlocked.
Request changes to an existing ITS developed data feed or integration for an application.
Request a minor modification to an existing ITS custom developed web application or data integration between two systems.
UNCW employees can submit a project requesting web application consulting services, system integration or new application development.
Report an issue or error with a custom developed web application or data integration between two software systems.
UNCW’s Application Management Solution.
This consulting service is for UNCW units, departments, and programs who have audio/visual services needs and require assistance with the process, proper selection of products, securing quotes, etc.
Audio, Video Display, Lighting, Video Capture and Streaming
Ticket. Report a bug or request a minor change to feeds, processes, system integrations or workflows. Banner-related systems are Degree Works, eVisions, TutorTrac, TimeClock Plus, etc.
Ticket. This service allows users to request the installation of a Banner or related system patch.
Project request. UNCW Banner developer services project request to integrate with other systems.
Project request. Banner developer consultation for potential products/services.
Project request. SeaNet, GA DataMarts, DegreeWorks, TimeClockPlus, TutorTrac, FormFusion, Intellecheck, SciQuest, eInvoice, Spreadsheet budgeting, Event Management System, Master Calendar, Data Transfer.
Faculty and Staff request for access to Banner.
Ticket. General troubleshooting for various Banner issues.
Merging of rosters in multiple courses into one master course in Blackboard.
Blackboard course development for training or professional development.
Temporary Blackboard user accounts.
General Blackboard related issues.
Cable TV Service Activation.
Cable TV issues and troubleshooting.
Disconnect the Cable TV Service for a Subscriber.
Cable installation for Cable TV
New construction, renovations, and inter-structure for buildings.
Install voice/data and or data cabling
Information and support for classroom Instructor's Stations.
Electronic audience polling and testing.
ITS provides computer hardware troubleshooting.
Setup and configuration, and/or reconnection of university-owned computers
ITS manages the computer inventory system which is the proper way to transfer a computer from one place or person to another, including disposal (Sending to Surplus).
Conference calling service request.
Assistance with Digital Signage, Flat Panel TVs, Projectors, etc.
Training & Resources to aid in the development of courses provided by The Office of e-Learning.
Requests for Oracle and/or SQL server.
WebEx, Skype, video conferencing, streaming media tools for classes, meetings, interviews, etc. (Mobile equipment available).
To create, add, or remove members from a distribution list.
Email related issues, questions and troubleshooting.
Email and/or display name changes.
Assistance with Event Management System (EMS) & The Campus Master Calendar
Request Email / Domain Accounts (Outlook/OWA)
Questions, issues and new requests related to OneDrive for Business, Samba, Sammy, and Timmy.
The firewall protects UNCW's IT infrastructure.
Connect your entertainment device
Receive Google analytics for an official UNCW (uncw.edu) website.
Access for non-UNCW individuals.
Request new ImageNow group with user access or add users to an existing group.
Scanner and client installations.
Request to provide to a user view only access to ImageNow drawer(s).
Run, modify or add imaging scripts, workflow, document types, application plan, new report or new view.
New implementation of ImageNow/WebNow.
Help with ImageNow/WebNow issues.
Install or transfer software.
Classroom intercoms connect to Classroom Operations and Campus Police.
Repair your iPad & iPhone screens at B1NAR1ES.
UNCW's supported printing solution
Request a UNCW ITS project here.
Service Catalog Management is the process responsible for providing and maintaining the ITS service catalog.
Laptop checkouts within the library.
Laptop rentals by the day.
Record, upload and manage video content (e.g. classes, lectures, presentations, etc.). Echo360, Mediasite, Blackboard
Computer Lifecycle replacement program which upgrades eligible machines older than 5 years.
Protection for stolen laptops.
Support in troubleshooting mobile devices and other peripherals.
Connect devices such as webcams, scanners, mobile devices, etc.
Requests for purchase and activation of cell phone, pager, or SIM card.
Service will be used to deactivate a cell phone, a pager, or a SIM card.
Request for Mobile Device Allowance.
Blackboard account requests to modify or reactivate Non-Banner Accounts.
mySeaport is your UNCW campus portal.
The Office of University Relations may request the creation, redesign, or redirect of an official web site on the main web domain (uncw.edu) uncwweb server.
The director, chair, or current web content manager of a department may request website permissions for a faculty/staff member or a graduate student.
Get help with your online survey.
Move the ownership of a survey(s) when the original owner has left the University.
Select Survey account permissions to create/manage surveys.
Self help application for resetting your Banner password.
Self help application to reset an SSRS password.
Reset password for your computer, Email, Sharepoint, and other services that utilize your UNCW Domain Credentials.
PCI devices are approved by Financial Systems to process credit card transactions.
A faculty or staff member may request to have a web folder created on the people server (people.uncw.edu).
A faculty or staff member may request for a student or other faculty/staff member to have access to their personal web folder.
Discounts on new computers.
Phishing is an attempt to trick you into sharing information, usually through a fake website. Malware is harmful or unwanted software installed on your computer without your knowledge.
Connect to university-owned printer(s)
Provide assistance with printer issues.
Request to develop a new report.
Reporting maintenance tasks related to ODS and SSRS (ex: view mods, view refreshes, report deployment).
Request to modify an already existing report.
Troubleshoot various reporting issues such as invalid username/password, incorrect access or incorrect data.
Request access to UNCW's SQL Server Reporting Tool (SSRS).
File storage for academic research projects.
Using Respondus to help build exams and assessments offline.
Request to have data restored from backups.
Hardware warranty for laptops, iPads, and other electronic devices.
UNCW User Name, UNCW ID and UNCW PIN Retrieval
Troubleshoot various SeaNet issues such as invalid username/password, incorrect access or incorrect data.
Server administration & support.
Department or group email addresses.
SharePoint access to a site can be granted with supervisor approval. Access is either Read Only or Contribute.
SharePoint questions, issues or troubleshooting.
A SharePoint site List Manager manages access and changes to a SharePoint site. User requesting List Manager access must complete training and be approved by supervisor.
Request for a New SharePoint site.
Create custom Skillport course with resources provided by client.
Request new groups and assigning content to courses.
Report an issue or error with Skillport and/or single sign-on connection through MySeaport.
Information on how to obtain university software.
Assistance with troubleshooting software issues.
The president of a registered UNCW Student Organization may request for an officer to have access to or have a web folder created for their Student Org.
Design and integration services provided to upgrade DE technology in classrooms or conference rooms.
Enter questions or information required about department/division telephone bill.
Disconnect existing telephone service.
Add or change features for an existing phone service.
Report telephone service issues, troubles or repairs.
Upgrade or downgrade an existing phone service or purchase a phone.
Move an existing telephone and service from a current location to a new location.
Add new telephone service or schedule temporary phone service activation.
Request New Email / Domain Accounts (Outlook/OWA) for Temporary employees (including Adjunct faculty).
University computer purchases.
Convert existing media (VHS, DVD, etc.) to digital formats that are accessible online.
Remove malicious software (viruses, spyware, malware, etc.).
Add or change features for voicemail service.
The VPN allows you to access and use the UNCW services from off-campus locations as if you were on campus.
The ITS Web Team will provide support and troubleshooting assistance as well as integrate add-ons for UNCW affiliated web sites.
Connect to UNCW's wired network.
Issues with Wireless Connectivity.