Services A-Z (136)
Click here to submit a project request for an evaluation of a 3rd party tool integration into Blackboard.
Request help with your account (firstname.lastname@example.org) if you cannot login.
Request help to have your Banner account unlocked.
Request help to have a SeaNet account unlocked.
Creates a ticket to unlock an SSRS account.
Request help to have your UNCW account unlocked.
Request changes to an existing ITS developed data feed or integration for an application.
Request a minor modification to an existing ITS custom developed web application or data integration between two systems.
UNCW employees can submit a project requesting web application consulting services, system integration or new application development.
Request help with an issue or error for a custom developed web application.
UNCW’s Application Management Solution.
This consulting service is for UNCW units, departments, and programs who have audio/visual services needs and require assistance with the process, proper selection of products, securing quotes, etc.
Audio, Video Display, Lighting, Video Capture and Streaming
Report a bug or request a minor change to feeds, processes, system integrations or workflows for Banner or Degree Works, eVisions, TutorTrac, TimeClock Plus, etc.
Ticket. This service allows users to request the installation of a Banner or related system patch.
Project request. UNCW Banner developer services project request to integrate with other systems.
Project request. Banner developer consultation for potential products/services.
Project request. SeaNet, GA DataMarts, DegreeWorks, TimeClockPlus, TutorTrac, FormFusion, Intellecheck, SciQuest, eInvoice, Spreadsheet budgeting, Event Management System, Master Calendar, Data Transfer.
Information on how to request access to Banner.
Request help for various Banner issues.
Request help with merging of rosters in multiple courses into one master course in Blackboard.
Request a Blackboard course for training or professional development.
Request a temporary Blackboard user account.
Request help with Blackboard Issues & Errors.
Cable TV Service Activation.
Cable TV issues and troubleshooting.
Disconnect the Cable TV Service for a Subscriber.
Cable installation for Cable TV
New construction, renovations, and inter-structure for buildings.
Install voice/data and or data cabling
Information and support for classroom Instructor's Stations.
Electronic audience polling and testing.
ITS provides computer hardware troubleshooting.
Setup and configuration, and/or reconnection of university-owned computers
ITS manages the computer inventory system which is the proper way to transfer a computer from one place or person to another, including disposal (Sending to Surplus).
Conference calling service request.
Assistance with Digital Signage, Flat Panel TVs, Projectors, etc.
Training & Resources to aid in the development of courses provided by The Office of e-Learning.
Request a guest account for non-UNCW individuals.
Requests for Oracle and/or SQL server.
WebEx, Skype, video conferencing, streaming media tools for classes, meetings, interviews, etc. (Mobile equipment available).
Create, add, remove members, and request help for a distribution group.
Email and Calendar related issues.
Request a display name change for your UNCW account, such as, smithj to martinj.
Assistance with Event Management System (EMS) & The Campus Master Calendar
Request Email / Domain Accounts (Outlook/OWA)
Questions, issues and new requests related to OneDrive for Business, Samba, Sammy, and Timmy.
The firewall protects UNCW's IT infrastructure.
Connect your entertainment device
Request Google analytics for a UNCW (uncw.edu) website.
Request new ImageNow group with user access or add users to an existing group.
Request help with installing a scanner and/or the ImageNow client.
Request to provide a user with "view only" access to ImageNow drawer(s).
Modify an ImageNow/WebNow process.
New implementation of ImageNow/WebNow.
Request help with ImageNow/WebNow issues.
Install or transfer software.
Classroom intercoms connect to Classroom Operations and Campus Police.
Repair your iPad & iPhone screens at B1NAR1ES.
UNCW's supported printing solution
Request a UNCW ITS project here.
Service Catalog Management is the process responsible for providing and maintaining the ITS service catalog.
Laptop checkouts within the library.
Laptop rentals by the day.
Record, upload and manage video content (e.g. classes, lectures, presentations, etc.). Echo360, Mediasite, Blackboard
Computer Lifecycle replacement program which upgrades eligible machines older than 5 years.
Create, add, remove members, and request help for a listserv.
Protection for stolen laptops.
Support in troubleshooting mobile devices and other peripherals.
Connect devices such as webcams, scanners, mobile devices, etc.
Requests for purchase and activation of cell phone, pager, or SIM card.
Service will be used to deactivate a cell phone, a pager, or a SIM card.
Request for Mobile Device Allowance.
Blackboard account requests to modify or reactivate a temporary Blackboard Account.
Request help with mySeaport Issues.
The Office of University Relations may request the creation, redesign, or redirect of an official web site on the main web domain (uncw.edu) uncwweb server.
Request permissions for uncw.edu, people.uncw.edu, and student.uncw.edu.
Get help with your online survey.
Move the ownership of a survey(s) when the original owner has left the University.
Select Survey account permissions to create/manage surveys.
Request help (other than unlocking and resetting your password) with your UNCW account.
Reset the password for your Banner account.
Self help application to reset an SSRS password.
Reset the password for your UNCW account.
PCI devices are approved by Financial Systems to process credit card transactions.
A faculty or staff member may request to have a web folder created on the people server (people.uncw.edu).
A faculty or staff member may request for a student or other faculty/staff member to have access to their personal web folder.
Discounts on new computers.
Phishing is an attempt to trick you into sharing information, usually through a fake website. Malware is harmful or unwanted software installed on your computer without your knowledge.
Connect to university-owned printer(s)
Provide assistance with printer issues.
Request to develop a new report.
Reporting maintenance tasks related to ODS and SSRS (ex: view mods, view refreshes, report deployment).
Request to modify an already existing report.
Troubleshoot various reporting issues such as invalid username/password, incorrect access or incorrect data.
Request access to UNCW's SQL Server Reporting Tool (SSRS).
File storage for academic research projects.
Using Respondus to help build exams and assessments offline.
Request to have data restored from backups.
Hardware warranty for laptops, iPads, and other electronic devices.
UNCW 850# and SeaNet PIN retrieval.
Request help with logging into SeaNet and other issues, such as, invalid username/password, etc.
Server administration & support.
Create, add, remove members, and request help for a shared mailbox.
SharePoint access to a site can be granted with supervisor approval. Access is either Read Only or Contribute.
SharePoint questions, issues or troubleshooting.
A SharePoint site List Manager manages access and changes to a SharePoint site. User requesting List Manager access must complete training and be approved by supervisor.
Request for a New SharePoint site.
Create custom Skillport course with resources provided by client.
Request new groups and assigning content to courses.
Report an issue or error with Skillport and/or single sign-on connection through MySeaport.
Information on how to obtain university software.
Assistance with troubleshooting software issues.
The president of a registered UNCW Student Organization may request for an officer to have access to or have a web folder created for their Student Org.
Design and integration services provided to upgrade DE technology in classrooms or conference rooms.
Enter questions or information required about department/division telephone bill.
Disconnect existing telephone service.
Add or change features for an existing phone service.
Report telephone service issues, troubles or repairs.
Upgrade or downgrade an existing phone service or purchase a phone.
Move an existing telephone and service from a current location to a new location.
Add new telephone service or schedule temporary phone service activation.
Request a new temporary UNCW account (including adjunct faculty).
Request to extend a temporary UNCW account for Faculty & Staff.
University computer purchases.
Convert existing media (VHS, DVD, etc.) to digital formats that are accessible online.
Remove malicious software (viruses, spyware, malware, etc.).
Add or change features for voicemail service.
Assistance with setting up and using VPN.
Request help with issues and errors as well modifications for UNCW Websites (uncw.edu).
Issues connecting your device to UNCW's wired network or registering your entertainment device.
Issues connecting your device to UNCW's WiFi networks or registering your WiFi entertainment device.
Workflow access request for Banner production or test systems.