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Services A-Z (131)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

"View Only" Access to ImageNow

Request to provide a user with "view only" access to ImageNow drawer(s).

A

Account Issues

Request help with your account (user@uncw.edu) if you cannot login.

Activate Cable TV Service for Faculty & Staff

Cable TV Service Activation.

Add New Mobile Device Service

Requests for purchase and activation of cell phone, pager, or SIM card.

Add New Tool to Blackboard

Click here to submit a project request for an evaluation of a 3rd party tool integration into Blackboard.

Add Telephone Service

Add new telephone service or schedule temporary phone service activation.

Application and System Integration Adjustments

Request changes to an existing ITS developed data feed or integration for an application.

Application Consultation/Project Request

UNCW employees can submit a project requesting web application consulting services, system integration or new application development.

Appworx Issues and Modifications

Appworx is a automation scheduling engine for business processes.

Assistance with Special Events & Event Equipment Checkout

Submit a ticket for assistance with special event packages, equipment, video capture, and live streaming.

B

Banner & Banner-related Patch

Ticket. This service allows users to request the installation of a Banner or related system patch.

Banner & Banner-related Process, Feed, Workflow - New or Major Changes

Project request. UNCW Banner developer services project request to integrate with other systems.

Banner & Banner-related Product/Service Consultation

Project request. Banner developer consultation for potential products/services.

Banner & Banner-related Upgrade

Project request. SeaNet, GA DataMarts, DegreeWorks, TimeClockPlus, TutorTrac, FormFusion, Intellecheck, SciQuest, eInvoice, Spreadsheet budgeting, Event Management System, Master Calendar, Data Transfer.

C

Cable TV Issues & Errors

Cable TV issues and troubleshooting.

Cabling - Infrastructure

New construction, renovations, and inter-structure for buildings.

Changes & Patches for Banner

Report a bug or request a minor change to feeds, processes, system integrations or workflows for Banner or Degree Works, eVisions, TutorTrac, TimeClock Plus, etc.

Classroom Instructor's Station Issues & Modifications

Submit a ticket for assistance with issues, errors, and modifications (e.g. software installations) on an instructor's station.

Clickers Issues & Training

Submit a ticket for assistance with training and errors regarding Clicker technologies.

Computer (hardware) Issues & Errors

Assistance with computers and device issues such as a broken monitors, etc.

Conference Call Request

Conference calling service request.

Consulting for Display & Sound (audio/visual) Equipment

This consulting service is for UNCW units, departments, and programs who have audio/visual services needs and require assistance with the process, proper selection of products, securing quotes, etc.

Convert Multimedia to Digital Formats

Submit a ticket for assistance with converting existing media (VHS, DVD, etc.) to digital formats that are accessible online.

Course Merges for Blackboard

Request help with merging of rosters in multiple courses into one master course in Blackboard.

Create a Custom Course in SkillPort

Submit a ticket for assistance with creating a custom Skillport course with resources provided by client.

Create a Custom Group & Assign Pre-Existing Content in SkillPort

Submit a ticket to create a Learning Program (creating a custom group & assigning pre-existing content).

Create a Training or Professional Development Blackboard Course

Request a Blackboard course for training or professional development.

D

Database Administration

Requests for Oracle and/or SQL server.

DE Technology Consultation & Room Design

Submit a ticket for assistance with design and integration of Distance Education (DE) technology services for classrooms or conference rooms.

Device (mobile, tablet, tvs, scanner, etc.) Issues & Errors

Support in troubleshooting mobile devices and other peripherals.

Disconnect a UNCW Office Telephone Service

Disconnect existing telephone service.

Disconnect Cable TV Service for Faculty & Staff

Disconnect the Cable TV Service for a Subscriber.

Disconnect Service on a Mobile Device

Service will be used to deactivate a cell phone, a pager, or a SIM card.

Distribution Group Creation, Change, or Issue

Create, add, remove members, and request help for a distribution group.

E

Email & Calendar Issues

Email and Calendar related issues.

EMS/Master Calendar Support

Assistance with Event Management System (EMS) & The Campus Master Calendar

Extend a Temporary UNCW Account for Faculty & Staff

Request to extend a temporary UNCW account for Faculty & Staff.

F

Faculty / Staff Accounts (HUMAN RESOURCE USE ONLY)

Request Email / Domain Accounts (Outlook/OWA)

File Storage

Questions, issues and new requests related to OneDrive for Business, Samba, Sammy, and Timmy.

Firewall Rule Request

The firewall protects UNCW's IT infrastructure.

G

Gaming Console / Entertainment Device

Connect your entertainment device

Google Analytics

Request Google analytics for a UNCW (uncw.edu) website.

Group Access Request for ImageNow

Request new ImageNow group with user access or add users to an existing group.

I

ImageNow/WebNow - New Department Consultation/Implementation Request

New implementation of ImageNow/WebNow.

Information for Lifecycle Replacement of Computers

Computer Lifecycle replacement program which upgrades eligible machines older than 5 years.

Information for Purchasing a University Computer

University computer purchases.

Information on UNCW Software

Click here to find out more information on the software offered at UNCW.

Installation of Wiring for Cable TV Service

Cable installation for Cable TV

iPhone & iPad Cracked Screen Repair

Repair your iPad & iPhone screens at B1NAR1ES.

iPrint

UNCW's supported printing solution

Issues & Errors with Banner

Request help for various Banner issues.

Issues & Errors with Blackboard

Request help with Blackboard Issues & Errors.

Issues & Errors with Reporting

Troubleshoot various reporting issues such as invalid username/password, incorrect access or incorrect data.

Issues & Errors with Select Survey

Get help with your online survey.

Issues & Errors with SkillPort

Submit a ticket for assistance with Skillport.

Issues or Repairs for Telephone Service

Report telephone service issues, troubles or repairs.

Issues with ImageNow/WebNow

Request help with ImageNow/WebNow issues.

ITS Project Request

Request a UNCW ITS project here.

ITSM / Service Catalog Changes / Suggestions

Service Catalog Management is the process responsible for providing and maintaining the ITS service catalog.

L

Laptop Checkout (must remain in Randall Library)

Laptop checkouts within the library.

Laptop Rentals

Laptop rentals by the day.

Laptop Repair (Non-University Owned)

Laptop repair service.

Listserv Creation, Change, or Issue

Create, add, remove members, and request help for a listserv.

LoJack

Protection for stolen laptops.

M

Malware (Virus, Worm, Trojan, Spyware) Removal

Remove malicious software (viruses, spyware, malware, etc.).

Mobile and Other Devices - Setup/Connect

Connect devices such as webcams, scanners, mobile devices, etc.

Mobile Device Allowance - MDA Request

Request for Mobile Device Allowance.

Modify and Existing Report

Request to modify an already existing report.

Modify or Reactivate a Temporary Blackboard Account

Blackboard account requests to modify or reactivate a temporary Blackboard Account.

Modify Processes for ImageNow/WebNow

Modify Processes for ImageNow/WebNow.

Move Your Office Telephone Service

Move an existing telephone and service from a current location to a new location.

mySeaport Issues

Request help with mySeaport Issues.

N

Name Change for your UNCW Account

Request a display name change for your UNCW account, such as, smithj to martinj.

Notify ITS of a Possible Phishing Scam

Phishing is an attempt to trick you into sharing information, usually through a fake website. Malware is harmful or unwanted software installed on your computer without your knowledge.

O

Office of Univ. Relations USE ONLY (Creation/Redesign/Redirects of Official Websites)

The Office of University Relations may request the creation, redesign, or redirect of an official web site on the main web domain (uncw.edu) uncwweb server.

Office Telephone Features

Add or change features for an existing phone service.

Other Issues with your UNCW Account

Request help (other than unlocking and resetting your password) with your UNCW account.

P

PCI Compliant Devices

PCI devices are approved by Financial Systems to process credit card transactions.

Personal Computer Purchases (Educational Discounts)

Discounts on new computers.

Printer Issues & Errors

Provide assistance with printer issues.

R

Recording Services for Lectures & other Media Captures

Submit a ticket for assistance with recording, uploading, & managing media captures (e.g. lectures, presentations, interviews, how-to's etc.).using Echo360, Mediasite, Blackboard.

Recover your SeaNet User Name, 850# & PIN

UNCW 850# and SeaNet PIN retrieval

Report Creation (New)

Request to develop a new report.

Report Maintenance

Reporting maintenance tasks related to ODS and SSRS (ex: view mods, view refreshes, report deployment).

Reporting (SSRS) Access Request

Request access to UNCW's SQL Server Reporting Tool (SSRS).

Request a Guest UNCW Account

Request a guest account for non-UNCW individuals.

Request a quote for Voice or Data Cabling

Install voice/data and or data cabling

Request Access to Banner

Information on how to request access to Banner.

Request Permission to Create and Manage Surveys

Select Survey account permissions to create/manage surveys.

Request Temporary UNCW Account for New Faculty & Staff

Request a new temporary UNCW account (including adjunct faculty).

Research Storage (ARC)

File storage for academic research projects.

Reserve a Distance Education Classroom

Submit a ticket to reserve a distance education classroom to use features such as WebEx, Skype, video conferencing, streaming media tools for classes interviews, & meetings.

Reset Password for your SSRS (Reporting) Account

Self help application to reset an SSRS password.

Reset Password for your UNCW Account

Reset the password for your UNCW account.

Reset your Banner Password

Reset the password for your Banner account.

Reset your SeaNet PIN

Request help to have a SeaNet account unlocked.

Respondus Training and Assistance

Using Respondus to help build exams and assessments offline.

Restore from backup

Request to have data restored from backups.

S

Safeware (Hardware Warranty)

Hardware warranty for laptops, iPads, and other electronic devices.

Scanner & ImageNow Installation

Request help with installing a scanner and/or the ImageNow client.

Scantrons

Process scantron forms.

SeaNet & Login Issues

Request help with logging into SeaNet and other issues, such as, invalid username/password, etc.

Server Support

Server administration & support.

Setup & Training of Display & Sound (audio/visual) Equipment

Assistance with Digital Signage, Flat Panel TVs, Projectors, etc.

Setup or Reconnect a Computer

Setup, configuration, re-image, and/or reconnection of a computer.

Setup or Reconnect a Printer

Connect to university-owned printer(s)

Shared Mailbox (MEPF) Creation, Change, or Issue

Create, add, remove members, and request help for a shared mailbox, formally know as MEPF folders.

SharePoint Access Request

SharePoint access to a site can be granted with supervisor approval. Access is either Read Only or Contribute.

SharePoint Issues/Troubleshooting

SharePoint questions, issues or troubleshooting.

SharePoint List Manager Access Request

A SharePoint site List Manager manages access and changes to a SharePoint site. User requesting List Manager access must complete training and be approved by supervisor.

SharePoint New Site Request

Request for a New SharePoint site.

Software Installations & License Transfers

Request help with Software (Adobe3, Word, Excel, PowerPoint, OneNote, Acrobat Reader, Flash, Shockwave, Java, iTunes, QuickTime, etc.) installations or transferring a license.

Software Issues & Errors

Request help with Software (Adobe, Word, Excel, PowerPoint, OneNote, Acrobat Reader, Flash, Shockwave, Have, iTunes, QuickTime, etc.) issues

T

Tealware Issues, Questions, & Tealware Software Installation

Tealware Issues, Questions, & Software Installation

Telephone Billing Inquiries

Enter questions or information required about department/division telephone bill.

Temporary Blackboard User Account

Request a temporary Blackboard user account.

Transfer a Computer between People, Departments, or Surplus

ITS manages the computer inventory system which is the proper way to transfer a computer from one department or person to another, including disposal (Sending to Surplus).

Transfer Ownership of Existing Select Survey

Move the ownership of a survey(s) when the original owner has left the University.

U

UNCW Website Permission Requests

Request permissions for uncw.edu, people.uncw.edu, and student.uncw.edu.

UNCW Websites Issues & Modifications

Request help with issues and errors as well modifications for UNCW Websites (uncw.edu).

Unlock your Banner Account

Request help to have your Banner account unlocked.

Unlock your SSRS (Reporting) Account

Creates a ticket to unlock an SSRS account.

Unlock your UNCW Account

Request help to have your UNCW account unlocked.

Upgrade, Downgrade, or Purchases for Office Telephones

Upgrade or downgrade an existing phone service or purchase a phone.

V

Voicemail Services

Add or change features for voicemail service.

VPN (Virtual Private Network) Connections & Issues

Assistance with setting up and using VPN.

W

Web Application Edits & Modifications

Request a minor modification to an existing ITS custom developed web application or data integration between two systems.

Web Applications Errors & Issues

Request help with an issue or error for a custom developed web application.

WiFi Connections & Issues

Issues connecting your device to UNCW's WiFi networks or registering your WiFi entertainment device.

Wired Connections & Issues

Issues connecting your device to UNCW's wired network or registering your entertainment device.

Workflow Request (Banner)

Workflow access request for Banner production or test systems.